Type of Information Collected
The information that we collect includes your name, email address, contact number and IP address. To ensure our valued clients’ online security is protected at all times, RackNoc uses highly-advanced and secured technologies such as Secure Sockets Layer (SSL) Software that encrypts any information the customer enters during the transactions.
How Your Information is Used?
Email or mailing addresses entered by our clients can be used to contact them to address their comments and queries etc. Our marketing team sends out newsletters or other promotional material regarding our company and its services. RackNoc might use the collected information to improve the website’s layout, design and enhance the user experience of its clients. Clients’ IP addresses may be used to extract broad demographic information, for instance, their location and Internet service providers.
Updating Your Personal Information
Our self-care billing portal allows you to easily update personal information that you provide to RackNoc at the time of signing up for a service with us or creating an account with us. To ensure your information is up to date and accurate, you will have complete control to update any field of your personal information. In case you experience any difficulty while accessing this information, you can always contact our billing department to regain the access.
Deletion of Your Personal Information
As long as your account active AND that the customer has not explicitly asked us to delete their personal data, RackNoc retains your personal information. This information helps us to serve you and contact you when you have any active services associated with us. We will also retain your transaction history and invoice details in our accounting & finance records. If you want your personal information to be purged, please contact our billing department & we will process it promptly.
Commitment to Your Data Protection
In the quest to keeping your information absolutely secure, RackNoc never releases or sells this information to third parties under any circumstances. We have stringent procedures and policies to secure the information provided by our valued clients. This means any financial information such as Pay Pal account details or credit card numbers is neither stored, misused, sold or rented out.